At Roam Vexa, we strive to provide a seamless and reliable shipping experience so you can enjoy your outdoor and travel gear without delay. This policy outlines how we handle the shipment of your orders, what you can expect, and how we support you throughout the process.
Order Processing
After you place an order on our website, our team carefully reviews and processes it within 1 to 3 business days. Since we accept only Cash on Delivery (COD), your order is confirmed once the details are verified. Please ensure your contact and address details are accurate to avoid delays.
Shipping Partners
To ensure timely and secure delivery, Roam Vexa partners with reputable courier and logistics companies worldwide. These partners help us deliver your products safely, whether you are ordering from a nearby city or across the globe.
Shipping Costs
Shipping fees, if applicable, will be calculated and displayed during checkout before you finalize your order. These fees help cover the transportation and handling of your package to your doorstep. We strive to keep these charges fair and competitive.
Package Handling and Safety
We pack every order with care, using appropriate materials to protect your items during transit. Our goal is to ensure that your gear arrives in perfect condition, ready for your next adventure.
Order Tracking
Once your order is shipped, we will send you a shipping confirmation email containing your tracking number (where available). You can use this number to follow your package’s journey directly through the courier’s tracking system. If tracking is not available for your region, we will provide regular updates via email.
Delivery Experience
Our courier partners work hard to deliver your order as quickly and safely as possible. In case you are not available at the time of delivery, they may leave a notice or attempt redelivery. Please follow the instructions provided to receive your package.
Address Accuracy
To avoid delivery issues, please double-check your shipping address when placing your order. Incomplete or incorrect addresses may cause delays or failed delivery attempts. If you realize there is a mistake, contact us immediately at [email protected] so we can assist you.
Lost or Damaged Shipments
While we take every precaution to prevent loss or damage during shipping, occasionally issues may arise. If your package is lost or arrives damaged, please notify us within 48 hours of delivery at [email protected]. We will work with our shipping partners to resolve the issue quickly and satisfactorily.
Customer Support
Your satisfaction is our priority. If you have any questions or concerns about your shipment, please do not hesitate to reach out to our support team at [email protected]. We are here to help ensure your Roam Vexa experience is smooth and enjoyable.